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IT Support Specialist - Tier 2

Freeport, IL
$55,000-$65,000

Avg. Salary

Division: Technology
Market: Construction
Employment Type: Full-Time
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Position Overview

Are you ready to launch your career with Helm? As a Tier 2 IT Support Specialist, you will provide internal support for employees at our corporate office and for remote sites.  Candidates should have a mix of technical and customer service skills, and a passion for technology and helping people.  This role involves supporting PC’s, printers, copiers, VoiP phone systems, and iOS devices.  If you thrive in a dynamic environment where adaptability and teamwork are key, Helm offers the perfect opportunity for you to grow and succeed.

This role is located in our Freeport, IL office and the work hours are 7:30am – 4:30pm, Monday through Friday.

Key Responsibilities

  • Provide tier 2 level technical support to employees via phone, chat, email, and in-person
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain computer systems and applications
  • Document and track support requests and resolutions
  • Assist with IT projects and initiatives as needed
  • Occasional travel to offices and jobsites (personal vehicle required)

Requirements

  • High School Diploma required
  • A bachelor’s degree in an IT related field preferred
  • A minimum of 3 years’ experience in an IT support specialist role required
  • Service-oriented attitude
  • Ability to manage multiple tickets and time effectively
  • Follow directions and procedures accurately
  • Quick learner of new technologies
  • Proficient with Windows 11 and Microsoft Office
  • Knowledge of PC hardware, printers, scanners, peripherals, and mobile devices (iOS, Android)
  • Basic networking knowledge
  • Strong customer service, analytical, and problem-solving skills
  • Be able to communicate technical information effectively to diverse end-users
  • Be able to work effectively in a team environment
  • Technical certifications (CompTIA Network +, CompTIA A+, etc.) a plus

Salary & Benefits

Range: $55,000-$65,000 annually

Final determination of a successful candidate’s pay is based on job-related knowledge, skills, education, and experience. Helm provides a competitive compensation package that recognizes an individual’s experience and qualifications combined with a benefits package to meet your needs.

As a valued member of the Helm team, your benefits package will include:

  • 401K plan with matching contributions
  • Health, Vision, and Dental Insurance
  • Paid Time Off
  • Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
  • Health Wellness Programs

Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you’ve played a vital role in our success. If you’re ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.