The Helm Group values feedback we receive from our customers and uses it to continuously improve our performance. As a winner of the Illinois Lincoln Award for Excellence, we are committed to the principals of continuous improvement and customer driven quality.
Your feedback regarding our performance on recent projects is necessary for us to determine our progress. Please take a moment to complete the customer survey to rate our performance. It's quick, simple and will help make your next project experience with us better than the last.
Please indicate your responses to the following questions by filling in the bubble under the appropriate number:
Which
operating company performed the work for you:
Project
Name:
Project
Manager:
Project
Superintendent:
Estimated
Date of Substantial Completion:
2. Please rate our performance in the following areas:
Excellent
Above
Average
Average
Below
Average
Poor
5
4
3
2
1
PROFESSIONALISM
How well have you been treated as a valued customer?
To what level were project issues handled in a professional,
team-oriented manner?
How well was the construction site kept clean, well organized, and
safe?
RESPONSIVENESS
Were we able to provide the right people to you and in a timely
manner?
We were responsive and able to answer all of your questions?
How flexible were we to changes required in the project?
COMMUNICATIONS
Please rate the communication between our employees and your
personnel.
Were you kept informed of the project schedule and provided with an
updated status on a regular basis?
PERFORMANCE
Please rate the quality of our work.
Did we meet your schedule requirements?
When we committed to something, did we follow through and do what
we said we would do? (Always vs. consistently not)
VALUE
On an overall basis, how would you rate the value we created for
you?
4. Please use the space to provided below any additional comments, concerns
or suggestions. It is especially important to us to know how we can better
deliver value to you and your organization, immediately or in the future:
